Service Management Program to Boost BPO Skills of Students
The Business Processing Association of the Philippines (BPAP) and the Commission on Higher Education (ChEd) signed a memorandum of agreement to integrate the new Service Management Program (SMP) course into the curriculum of 13 state universities and colleges (SUCs). The purpose of this is to scale up the educational and training programs and equip its talent pool with industry-standard skills.
The said agreement was signed by Benedict Hernandez (BPAP President and CEO) and Dr. Patricia Licuanan (ChEd Chairman) together with Alfredo Ayala (BPAP Chairman), ChEd commissioners, SUC presidents and industry officials.
“We wanted to create and share a well-designed industry-based curriculum to help in preparing the future work force for the IT-BPO [information technology-business-process outsourcing] sector. Through this, we hope not only to raise the competency of the industry but to also lend a hand in developing a more qualified and knowledgeable pool of human resource,” said Ayala.
Licuanan added: “This specialized course aims to prepare students from all types of traditional courses, especially those taking up business administration and information technology, for a career in the IT-BPO [information technology-business-process outsourcing] and GIC industry while still in college. SMP will equip them with the competencies needed for entry-level positions and future career development. Our collaboration with BPAP will surely help in maximizing this program to its potential.”
See full article here. ~VA Anna
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